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How max39 Protects Your Personal Data

Your personal data is handled with care at max39 — we collect only what we need to run your account, process deposits through Touch 'n Go, GrabPay, Boost…

Data collected only as neededMalaysian accounts coveredTouch 'n Go, GrabPay, Boost dan FPX payments notedYour rights clearly statedContact path always open

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Data We Hold and Why We Hold It

max39 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number, and the payment method you select — whether that is Touch 'n Go, GrabPay, Boost dan FPX, or another locally supported rail. We also record session activity, device type and IP

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address so we can detect unusual login attempts and keep your account secure. Transaction records are retained for as long as required under applicable Malaysian law, after which they are deleted from our active systems. We do not sell your data to third parties. Any service
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partner we share data with — for example, a payment processor or identity verification provider — is bound by a data-processing agreement that restricts how they may use it. Your data stays within the scope of running your account and nothing else.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review the data we hold about you, request a correction, or ask us to delete your account records, our privacy team is reachable through any of the channels…

Email Privacy Team Send your data request or privacy concern to our dedicated email address. We acknowledge every message within 24 hours and provide a full response within seven business days.

Live Chat Support Open the live chat window inside your account dashboard and select the Privacy topic. An agent will log your request and escalate it to our data team the same day.

Help Centre Form Submit a written request through the Help Centre form on max39.pro. Include your registered email so we can locate your account records quickly and process your request without delay.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a layered approach to data protection — encryption in transit, access controls on stored records, and regular internal audits.

Data Encryption

All data moving between your browser and our servers is encrypted using TLS. This applies to account logins, payment submissions via Touch 'n Go or GrabPay, and any form you submit on max39.pro.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which parts of the site work well. You can adjust cookie preferences at any time from the cookie settings panel.

Account Security

Suspicious login activity triggers an automatic alert to your registered email. You can also enable two-step verification inside your account settings for an added layer of identity confirmation.

Data Retention

We keep account and transaction records for as long as Malaysian law requires. Once that period lapses, records are purged from our live database and removed from all backup sets within 90 days.

Your Access Rights

You may request a copy of all personal data we hold about you at any time. Submit your request via email or the Help Centre form and we will deliver a structured data export within seven business days.

Policy Updates

When this Privacy Policy changes in a material way, we send a notification to your registered email at least 14 days before the change takes effect, so you have time to review and respond.

Your Privacy Questions, Addressed Clearly

Below you will find answers to the questions we receive most often about how max39 handles your personal data. If your question is not covered here, contact our privacy team directly through any of the channels listed above.

We collect your name, email address, phone number, date of birth, and payment method details. If you use Touch 'n Go or GrabPay, the transaction reference is stored but your full wallet credentials are never held on our servers.

We share data only with service partners who directly support your account — payment processors, identity verification providers and fraud-detection systems. Every partner signs a data-processing agreement that limits how they may use your information.

Email our privacy team or submit a request through the Help Centre form on max39.pro. Include your registered email address so we can locate your records. We will send a structured export within seven business days of receiving your request.

Yes. Where local law permits, you may request deletion of your account data. Some records — such as transaction logs — must be retained for the period required by Malaysian regulations before they can be permanently removed.

We use session cookies to maintain your login state and analytics cookies to measure how pages perform. You can manage or withdraw cookie consent at any time through the cookie settings panel available on every page of max39.pro.

We send an email notification to your registered address at least 14 days before any material change takes effect. The updated policy is also published on max39.pro with a clear effective date so you can compare it with the previous version.

Any cross-border data transfer we make is covered by a contractual safeguard that requires the receiving party to protect your data to a standard equivalent to Malaysian data-protection requirements. We do not transfer data to parties who cannot meet this standard.

How max39 Protects Your Personal Data

Reach Us About Your Data

Data Handling, Cookies and Account Security

Data Encryption

Cookie Use

Account Security

Data Retention

Your Access Rights

Policy Updates

Your Privacy Questions, Addressed Clearly

01 What personal data does max39 collect when I open an account?

02 Does max39 share my data with third parties?

03 How can I request a copy of the data max39 holds about me?

04 Can I ask max39 to delete my personal data?

05 How does max39 use cookies, and can I turn them off?

06 How will I know if this Privacy Policy changes?

07 Is my data accessible to people outside Malaysia?

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